Information we collect
Pulpo collects information from the visitors in the website, clients that register to use the service, as well as the information of the company that they are representing or are employees of.
About the information
When you get in touch with us, we may request contact information, such as your name, name of your company, e-mail, phone number and address. When you start using our services, we may ask some data, such as payment information, company registration data, personal registration data, employee registration data. We may ask for further information later, as well during the use of our services.
Information from browsing or using our services
We may collect information of the services that you use and how you use it, when our website is visited or our services used. Those informations may be collected using the most various technologies, for example:
Device informations: those are the informations about the hardware, software and operational system of the device that you use to access our services, as well as the network information (including phone number), or unique device identifiers.
Navigation informations: when you navigate in our website or use our services, we may collect data like:
- Details about how you navigate, search and use our services
- Your IP Address
- Device event information such as problems, system activity, hardware configuration, browser type, browser language, date and time of your request and referral URL
- Actions that you do in our website our service (such as visited Web pages, URLs, and clicked links)
Information about your company and your business
Information that is collected through the use of Pulpo is considered confidential. That information include the app data, task data, messages, files, contact list, commitments, employee data, forms and other information that you provide when using our services. We’ll collect and use the informations as a required way to provide appropriate support to anticipate, diagnose, support and solve any problem that may limit or prevent us from satisfying our customers, diminishing the quality of our product, or if such information is required by law or in court.
If it is strictly necessary, we may allow that our employees access information from your business.
What we do with those informations?
We use the collected information to provide, protect, keep and improve our services and business model. Also, we use this information for a more personalized experience by the use of our service and attendance. We may use this information to marketing finalities, as well as get in touch with you through the data you provide or send and the information that we consider relevant.
When you get in touch with us, we may keep an historic of all the communication to help with the problems that you may have. We may also transfer, keep and use those informations in different countries that you reside, following the local legislation of each country.
We may share our clients information with our providers and partner. In that way, they can contact you through the data you provide. Besides that, we may share that information with our partners for support issues, ensuring the quality of the information.
We work to guarantee the information that you provide to us is protected in the best way, and for this we take special care, such as the use of SSL encryption in many of our services, encryption and use of password scrambling techniques, restriction of access to our system resources, among many other measures.
Your information will not be sold, rent or exchanged for profit with any company or institution. We are completely against spam, and we will not do this with your e-mail.
The most part of our communication will happen through our internal support system. In some cases we may send promotional and educative e-mails, which will have a link that you can ask to cancel the sending of this kind of message. We may send e-mails, get in touch by telephone or any electronic means to solve financial, register, technical issues or to understand and improve the use of our system.
Changes of this term